Frosted Citrus

Refund & Return Policy –Seven Hesperides

Effective Date: 21/11/2025

At Seven Hesperides, we take pride in crafting high-quality, hand-poured candles, wax sachets and wax melts. Your satisfaction is important to us. Please read our policy carefully before placing an order.

1. Returns

Due to the nature of our products (candles, wax sachets, wax melts, and other fragranced items), we cannot accept returns unless the item is:

• Damaged during shipping

• Received incorrectly

• Defective

Note: For hygiene and safety reasons, we do not accept returns on opened or used candles.

2. Refunds

Refunds will be issued only in the following cases:

• Item is damaged in transit

• Item received is not what you ordered

To request a refund:

1. Contact us within 7 days of receiving your order at hello@sevenhesperides.com with:

   • Your order number

   • A photo of the damaged or incorrect item

2. Our team will review your request and, if approved, issue a refund to the original payment method within 7–10 business days.

   Please note: Refunds do not include shipping fees.

3. Exchanges

We do not offer direct exchanges. If you wish to receive a different product, please place a new order after your refund has been processed.

4. Shipping Damages

If your item arrives damaged:

• Keep the packaging and damaged product.

• Contact us immediately with photos of the damage.

• We will arrange a replacement or refund depending on product availability.

5. Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

6. Contact Us

If you have any questions about our Refund & Return Policy, please reach out:

Email: hello@sevenhesperides.com Phone: +44(0) 777 66 39027

At Seven Hesperides, we want your hand-poured candles to arrive safely and quickly. Here’s everything you need to know about shipping.

1. Shipping Partner

We use Evry as our trusted shipping partner to deliver your orders across the UK.

2. Shipping Times

• Standard Delivery: 3–5 business days

• Express Delivery (if offered): 1–2 business days

• Orders are usually processed within 1–2 business days after payment is confirmed.

• Please note that delivery times may vary during peak seasons (e.g., Christmas, Valentine’s Day).

3. Shipping Costs

• Shipping fees are calculated at checkout based on your location and the weight of your order.

• Free shipping may be offered on orders above a certain amount – check our promotions or homepage for details.

4. Packaging

• All candles are carefully packaged to prevent damage during transit.

• Fragile candles, such as glass jars or coconut shell candles, are packed with protective padding.

• Tea lights and small candles are securely packed in sturdy plastic trays or boxes.

5. Tracking Your Order

• Once your order is shipped via Evry, you will receive a tracking number by email.

• You can track your parcel on the Evry website or via the tracking link provided in your shipping confirmation.

6. Shipping Restrictions

• We currently ship within the UK only.

• Unfortunately, we cannot deliver to PO Boxes or international addresses at this time.

7. Delivery Issues

If your parcel is:

• Lost

• Damaged in transit

• Delayed beyond the expected delivery time

Please contact us immediately at hello@sevenhesperides.com with your Order number. We will work with Evry to resolve the issue as quickly as possible.

8. Customer Responsibility

• Ensure your delivery address is correct and complete.

• Evry may leave parcels with a neighbor if you are not at home. Please check your tracking info.

Contact Us

If you have questions about shipping, delivery times, or tracking:

Email: hello@sevenhesperides.com Phone: +44 (0) 777 66 39027